Get in touch with the Rastock AI team about the product, billing, partnerships or support. The team is available Monday to Friday, 9am to 6pm EST.
Useful things to include when you write in: which stock agencies you deliver to, roughly how many files you process a month, whether your originals sit locally or in cloud storage, and which stage of the workflow is costing you the most time. That context lets us answer with something specific rather than generic.
Support questions about FTP credentials, agency-specific metadata rules, keyword limits, CSV export or batch rollback are all handled here. For contractual questions see the terms of service and the data processing agreement.
Sales and plan questions: which tier fits your monthly volume, how the platform limits work, annual billing, and Enterprise quoting for agencies and production houses. If you are comparing Rastock against a commission-based service, tell us your rough monthly agency earnings and we can show you where the crossover point sits rather than guessing at it.
Partnership enquiries from stock agencies, adjacent software tools, educators and resellers are handled through the partner application, which routes to the same team. Security, data handling and sub-processor questions are answered on the security and compliance page, and anything not covered there can be raised directly.
We do not ask for your stock agency passwords in a support conversation. If a problem needs credentials to reproduce, we will tell you what to check on your side instead.
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Have a specific workflow challenge? Our team is ready to help you optimize your metadata strategy.
Available Mon-Fri, 9am - 6pm EST
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